Refund policy

30-Day Return Policy

We want you to feel confident when shopping with FAKOMI. You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be unused, unopened, and in the same condition in which you received it, including its original packaging. Proof of purchase or your order number will also be required.

For hygiene and safety reasons, skincare products that have been opened, used, tested, or had their original seal broken cannot be returned due to a change of mind.

To request a return, please contact us at support@fakomi.com before sending any product back. If your return is accepted, we will provide instructions regarding the next steps and, where applicable, the return destination.

Please do not send products back without receiving return authorization from FAKOMI first. Unauthorized returns may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If your product is damaged, defective, or you receive the wrong item, contact us as soon as possible and no later than 7 calendar days after delivery.

Please include your order number and clear photographs or video showing the issue and, when relevant, the packaging in which the product arrived. We will review the issue and, when approved, arrange an appropriate resolution such as a replacement or refund.

Non-Returnable Items

For health and hygiene reasons, we cannot accept returns of skincare products that have been opened, used, tested, or had their original seal broken, except where the product is defective, damaged, incorrect, or where otherwise required by applicable law.

We also cannot accept unauthorized returns.

Cancellations

Orders begin processing shortly after they are placed. If you need to cancel your order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests, but cancellation cannot be guaranteed once an order has entered production, printing, fulfillment, or preparation for shipment.

Refunds

Once an approved return is received and inspected, or a refund claim is otherwise approved, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Please remember that your bank or payment provider may require additional time to process and post the refund.

Original shipping charges, if any, are non-refundable except where required by applicable law or where the return results from an error on our part.

Incorrect Addresses and Failed Deliveries

Customers are responsible for providing a complete and accurate shipping address at checkout. Orders that cannot be delivered because of an incorrect or incomplete address, failed delivery attempts, or refusal to accept the shipment may not qualify for a refund.

Questions

For any questions regarding returns, refunds, damaged products, or cancellations, contact us at:

support@fakomi.com