Shipping policy
FAKOMI Shipping Policy
United States Shipping
FAKOMI currently ships exclusively within the United States.
We offer FREE standard shipping on all orders.
Estimated Delivery Time
Orders are typically delivered within 8–14 business days. Delivery times are estimates and may vary depending on the destination, carrier operations, holidays, weather conditions, or other circumstances outside of our control.
Business days do not include weekends or U.S. federal holidays.
Order Processing
Once your order is placed, it will begin processing and fulfillment. You will receive an order confirmation at the email address provided during checkout.
Because orders may enter production or fulfillment shortly after being placed, changes or cancellations cannot be guaranteed once processing has begun.
Tracking Your Order
When tracking information becomes available, it will be sent to the email address associated with your order. Please allow some time for the carrier's tracking system to update after receiving your tracking information.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before completing your purchase. If you notice an error after placing your order, contact us immediately at support@fakomi.com.
We will make reasonable efforts to correct the address before fulfillment begins, but changes cannot be guaranteed once an order has entered processing or has been shipped.
FAKOMI is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.
Delayed Orders
Occasionally, orders may experience delays due to carrier operations, high-volume periods, severe weather, holidays, or other circumstances outside of our control.
If your order has exceeded the estimated delivery window, please contact us at support@fakomi.com with your order number so we can review the shipment.
Lost, Damaged or Incorrect Orders
If your tracking information indicates that your package may be lost, or if your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
For damaged, defective, or incorrect products, please contact us within 7 calendar days of delivery and include your order number along with clear photographs or video showing the issue and packaging where applicable.
We will review the situation and determine the appropriate resolution in accordance with our Refund Policy.
International Shipping
FAKOMI currently ships only within the United States. International shipping is not available at this time.
Questions About Your Order
For questions regarding shipping, tracking, or delivery, contact: